How does Downing Designs get 5-star reviews in Florida?

Key Highlights

• Downing Designs is a custom Glass Countertop studio in Tampa, Florida and has earned numerous 5-star reviews by prioritizing a great experience and excellent service from start to finish.

The company uses positive Houzz and Google 5 Star Reviews and other feedback as powerful social proof to build trust with new clients.

• A strong online reputation is built by actively seeking customer feedback.
• Expertise in custom design and responsiveness are consistently mentioned in reviews, boosting customer satisfaction.
• 93% of people look at reviews before they call a business.
• White-Glove Installation Standards

Installation day is not a delivery appointment. It is a presentation.

Our installation standards include:

• White-Glove Installation Standards
• Final edge and surface inspection
• Clean worksite before departure
• Whether we are installing a glass bar top in Sarasota or a custom kitchen island in Boca Raton, the home is treated with respect.
• Professionalism is visible in the details
• • We confirm satisfaction. We answer care questions. We remain accessible.
  • A five-star review often reflects how a client felt after the project — not just during it

  Follow-Through After Completion

The Importance of Asking for Reviews Upfront

Q: How does Downing Designs get so many 5-star reviews in Florida ?

A: Simple. We ask for them upfront as part of our negotiation, before we sign a deal. We tell the customer what WE want (a great picture for my site, and a 5-Star Review, money per contract paid in full. We then execute and give them what THEY want.

At the time of installation, I ask them “Is there anything else at all we can do to complete our agreement and make this a 5-Star install? It makes them ponder. If all is set, then let them know that Ill send them an email invite to review us on Houzz or Google review sites.

Five-star reviews are not marketing tools. They are operational results.

We feel this is why clients should choose Downing Designs over competitors.

A way to be comfortable requesting a 5-Star Review Without Being Pushy.

Think about it. If you are uncomfortable asking for a 5-star review, why? Did you skimp on quality, service, responsiveness? What are you hiding?

I find it better to ask upfront, and then deliver. Its a more honest approach in my opinion.

it also says I’m going to do everything we agreed upon, plus. Through responsive chats (cell phone calls answered 7-days, texts and emails), and then execute. Nothing is left to chance. Everything is conveyed in writing so that we all have a record of what details are involved if change orders, etc occur.

We engage the client into the design as much as possible. It is after all going to be the largest element in their kitchen or their bar. Many of our clients want a tailor-made experience. Like buying a bespoke suit, we emulate that model when they buy a custom glass countertop for a luxury home. This leads to a much more satisfied customer and is the best way to get a 5 star rating.

They want a product and service that personifies luxury.

In sales it has been said by many that is always about making it the customer’s idea in order to get an order. I believe this is true. It is also true in the design phase of creating a custom glass countertop.

Photos of our customers with their custom glass products:

 

 

What Expertise Sets Downing Designs Apart from Other Florida Businesses

For Downing Designs, the answer is clear in their 5-star reviews across Florida. These exceptional customer reviews on Google and Houzz are more than just a rating; they are a testament to a business model built on trust, quality, and unparalleled customer satisfaction and unique service offerings

The positive feedback generated from this commitment becomes a cycle, where high-quality work leads to great reviews, which in turn attract customers who value and expect that same level of quality.

Offering a unique service like a Custom Glass bar top or a luxury glass bar top allows clients to bring a one-of-a-kind vision to life.

By consistently delivering exceptional results and a personalized experience, they effectively manage their online reputation.

What is the “Perfect” 5-Star Review?

A truly “perfect” 5-star Google review is much more than handing out Stars. It means that the reviewer had an exceptional experience and was thoroughly impressed with a product, service, or experience. In most rating systems, a 5-star review indicates the highest level of satisfaction, signifying that everything met or exceeded expectations. It’s a great way for customers to express their approval and for businesses to understand what they are doing right!

It involves comprehensive and thoughtful feedback that genuinely reflects the customer’s overall experience. Such ideal reviews often include:

• Special details
• Acknowledge extraordinary service
• Emphasize meaningful personal connections

Written by delighted customers eager to publicly express their satisfaction—oftentimes because they felt truly appreciated throughout their experience—these reviews serve a purpose beyond mere flattery. By offering prospective customers valuable insights that help them decide wisely, perfect reviews provide information about facets like superior customer service, the premium quality of the encounter, or just how effortlessly everything went.

Simplifying the review process for every client.

The easier it is for a client to leave a quick review, the more likely they are to do so. Downing Designs simplifies this by sending direct links via email.

These links take clients straight to their Houzz or Google Business Profile. Simple.

Do I need to write a novel to leave a 5-star rating?

No…but as you can see from the number of reviews we attain, that sometimes our happy customers cannot restrain themselves.

Examples of 5-Star Reviews That Boost Downing Designs’ Credibility

The 5-star reviews for Downing Designs are more than just ratings; they are compelling testimonials that build credibility. These detailed accounts act as powerful social proof, offering valuable insights into the customer experience.

Great examples of star reviews are those that tell a story and highlight specific positive interactions. Here are some examples of what makes a review so effective.

“Jeff is a straight shooter – which is a rarity these days – and he delivered on everything he told us from the first day we talked. He went out of his way to accommodate our schedules, which was very much appreciated. You can tell he loves what he does, the passion for his work is evident. The finished product is amazing! We had a glass high bar installed in our home with LED lighting, and everyone who has come over since has asked where we got it. I would highly recommend Downing Designs.”

 

“Downing Designs created our Master Bathroom glass countertops and a Artistic wave-textured bar tabletop for our outdoor patio. All items were exceptional and we love them. Bonus – Jeff Downing and his crew were an to amazing to work with and had the best suggestions and took such pride in all they created – we are using them again for a few other home projects and HIGHLY recommend them. Their glass creations are unique, one-of-a-kind and treasures…they truly added to the value and pleasure of our home.”

 

“The genius of Downing Designs is Jeff’s ability to create beautiful functional art. I chanced upon the spectacular work of Jeff Downing while searching online “Images” in preparation for building our dream home at the beach. I was so inspired by his SurfSink and Wave Backsplash that his products were immediately placed on my worth-splurging-for list. So, I arranged a flight itinerary to travel through Tampa to visit the Downing Designs showroom; I’m so glad that I did! My husband and I really appreciate Jeff’s creativity, energy and follow-through. He is a true professional that delivers quality in a timely manner and is fun to work with. He helped us to incorporate 25 years of beach & travel-treasures into our master bath spa. Jeff is very engaged with his art form of concrete & glass, surpassing our expectation with the final product– which we helped to create! We highly recommend Downing Designs for that one-of-a-kind special product and a great experience!”

 

“Working with Jeff was so easy! Our project was a bit tricky as we have cabinets that sit on the countertop and wanted to have the installation completed in one day. Our first meeting involved templating the top and a detailed discussion of the width and height of the backsplash so it could be ready at the same time as the tops. Jeff worked with and helped our cabinet installer to install the cabinets after he put the top on to ensure a perfect fit of the already fabricated backsplash. He is professional, extremely knowledgeable, and a true artist who loves his work. And fun! My client was beyond thrilled and several hugs were given. The pictures don’t do the glass or workmanship justice. Will post more when all is complete. Thank you Jeff! Looking forward to more projects in the future including a display in our design center when we start the remodel in the new year.”

 

“We were remodeling our most used powder room and we wanted something spectacular. Our powder room has the WOW factor, thanks to Jeff at Downing Designs. Not only is our sink a conversation piece (our guests are spending way to much time in the bathroom now), just admiring Jeff”s amazing masterpiece. Our SurfSink is so amazing everyone has to video tape it when they come over. Working with Jeff was a pleasure from the first phone call to delivery our our sink. It is obvious Jeff is proud of his work and it shows by his professionalism and knowledge. He was always available to answer any questions in a timely manner. He kept me posted while the sink was being built with emails, phone calls and pictures. Delivery was as promised, actually I believe he was a little ahead of schedule. We would recommend Downing Designs to anyone that wants something exceptional. Most of our rooms in our house give a spectacular view of the Bay, this powder room has no windows but with the surf sink the view is just as amazing as from the other rooms.”

 

“We are delighted with our stunning wave design glass tabletop in our Naples, Florida beachfront condo. Downing Designs’ work of art was delivered on time and on budget, with perfect collaboration from owner Jeff Downing. Jeff communicated well, understood our needs and sought our input at every step along the way. He showed imagination and artistic flair, and worked well with the other teams involved in our renovation. We live in Montreal, Canada and Downing Designs succeeded in making the distance between us and our Naples project irrelevant. We recommend Downing Designs without reservation. Our tabletop is a true show piece.”

 

Highlighting detailed, story-driven testimonials

Story-driven testimonials that we receive are marketing gold. These good reviews provide a narrative that potential customers can connect with, detailing the journey from concept to completion.

When a review describes the entire process, it helps future clients visualize their own project. This type of positive feedback, often shared on social media, adds a layer of authenticity that simple ratings lack.

A great review often includes specific details that highlight the company’s strengths.Conclusion

Conclusion

In conclusion, Downing Designs exemplifies how consistent dedication to quality and customer satisfaction can lead to a remarkable reputation bolstered by 5-star reviews. By prioritizing transparent communication and establishing trust from the very first interaction, they ensure that clients feel valued throughout their journey. Their strategic approach to soliciting genuine feedback not only enhances credibility but also strengthens customer relationships. As you consider your own business practices, remember that authenticity and personalized engagement are key drivers of success in earning positive reviews. If you’re seeking to elevate your brand’s reputation further, don’t hesitate to reach out for a consultation to explore effective strategies for enhancing customer satisfaction and trust.

Frequently Asked Questions

How do I know if a custom glass countertop company is reputable?

Look for transparent communication, detailed scope documentation, properly communicated processes and timings, and verified reviews tied to real projects.

When we have only 5-star reviews, or does that impact trust?

While having all 5-star reviews seems ideal, it can sometimes impact trust, as customers may find it suspicious.

Our authentic online reviews, and overwhelmingly positive customer feedback is both genuine and trustworthy.

What tools does Downing Designs use to collect reviews?

Downing Designs likely uses Houzz and Google review page management tools. These systems send out review requests via email or text message with direct links to review platforms like their Google Business Profile, ensuring a steady flow of feedback without manual effort.

How does Downing Designs address skepticism about perfect ratings?

Simple. We did not write them. The review request process encourages honest feedback, rather than just positive comments, showing they are confident in their service and value transparency, which builds greater trust.

I see that you service major Florida markets. What if I am not in Florida? Who does the installation?

We do. We arrange to fly anywhere and will lead your crew to uncrate and install our glass piece in your home. We have performed several installations in Los Angeles,California, Dallas, Texas, Connecticut, and the Exumas

Who makes the best custom glass countertops in Florida?

We do. Lots of places will ship you a slab, made from a mold. Its up to you then. We are there from initial contact to interactive design to preparing you for the installation. Its our passion and has been for over 20 years in Florida.

Request a Private Design Consultation

Call us at (813) 784 5211 or email:  Jeff@DowningDesigns.com